Owner's Corner — Thoughts from the field…
Contender’s Tree & Lawn Specialist’s was established in 2008 amid turmoil and instability that engulfed all of us. Yet, even to this day, stability is still hard to find in government, neighborhoods or the job market. Yet we have not only survived these difficult times but have grown with clear focus on what makes us successful even during an economic tsunami.
Our clients are more educated now than ever before searching for a service provider who is committed to quality, to use organics and other products with the highest regard for safety, quick to respond, resisting product downsizing, refusing to sell its business for a quick buck and one who demonstrates a highly skilled and continuously focused workforce. We thank all of our clients for their patronage and value the principles that have made us who we are today.
Understanding why our clients chose Contender’s over others we have instituted technology in every way possible making it easier to deliver outstanding customer service while grappling with high fuel and fertilizer costs. Small businesses like us are dealing directly with governmental policies and regulations that have continuously failed to create stability so we’re proactively responding with new efficiencies as seen in the following 6 examples.
1. Bulk purchasing – We have great relationships with our suppliers who know how important it is to deliver quality products in large semi-trailer quantities.
2. Customer Login - We have minimized our overhead by providing account access via the web. (see bottom of home page)Here you can review your scheduled services, pay online and make requests. Once a treatment has been applied to your property it is transferred to our system within 24 hours so you can be kept up-to-date should you be out of town.
3. Auto Pay - Many people take advantage of our prepayment savings which are offered twice a year at specific deadlines which coincide with our supplier’s savings however some elect for auto pay which bills their credit card automatically after each service is performed.
4. Machines – Productivity is important so our team can stay fresh and focused while attending to your lawn no matter how challenging Michigan weather can be for us. The single most benefit to you is the accuracy of the application that your lawn will receive.
5. Satellite & plane imagery – When someone requests a lawn estimate we no longer send trucks all around town just because we can. We work smarter employing a company’s service that allows us to see a specific property online and actually measure it within a few minutes. A quote is then emailed minutes later. Those requesting other services still receive onsite analysis.
6. Truck computers – Our fleet has been equipped with the latest in mobile office technology allowing our specialists to record what problems they observed on your property, their solutions and what products they applied specifically. We have the ability to know where every truck is at any moment and to trust that our clients are being taken care of correctly with the highest level of service integrity. When rain is approaching they will make the best choice using weather website radars so time and products aren’t wasted.
